User Data Deletion

1. Purpose

This page explains how users and tenants can request deletion of personal and Meta platform data associated with SnoopyFrog. Paste this URL into Meta App Settings as the User data deletion instructions URL when required for App Review / Live Mode.

2. How to request deletion

1. Email privacy@lacuevadelsapo.com from the address registered on your SnoopyFrog workspace, with subject SnoopyFrog data deletion request.
2. Include your workspace name (or sign-in email) and whether you want full workspace deletion or only Meta channel disconnection.
3. We confirm receipt within a few business days and complete deletion or disconnection within 30 days unless a shorter legal deadline applies.

3. What we delete

• OAuth tokens and Meta Page / Instagram / WhatsApp channel bindings.
• Inbound message metadata received via Meta webhooks for that workspace.
• Contacts and conversation content stored for that tenant, when full deletion is requested.
• Account identifiers needed to operate the workspace (email / auth ids).

Tenants can also disconnect Meta channels at any time under Accounts in the product; disconnection stops new OAuth use of that channel.

4. Related policy

Retention and Meta Platform terms: snoopyfrog.lacuevadelsapo.com/privacy-policy (§4–§5).

Eliminación de datos (ES)

Para solicitar la eliminación de datos del workspace o de canales Meta, escribe a privacy@lacuevadelsapo.com desde el correo de tu cuenta. Incluye el nombre del workspace y si quieres borrado completo o solo desconexión de Meta. Confirmamos recepción y completamos la eliminación en hasta 30 días. También puedes desconectar canales en Cuentas. Política completa: /privacy-policy.